Workstream: Process / Implementation Phase: Design
Design Operating Processes and Metrics and Measurement
All groups need rules in order to operate effectively. CoP's are no different
in that they need rules to specify responsibilities and required
activities. CoP leaders and core group members should specify
rules and expectations. However, rules should be kept to a minimum.
Experience has shown that CoP's flourish with fewer rules. As
such, CoPs should limit rules to the identify main responsibilities
(e.g., content management, community management, and membership
management).
Metrics should be identified from the business case. They should express how leaders will know if the goals of the CoP will be achieved. In addition, the CoP core group should identify the means for measuring these goals and how data will be collected.
