Best Practices: Organization and Process - Goals, Objectives, and Norms
A critical element in the community-building process is setting a common set of
goals and objectives around a set of community norms. CoPs are
bound together by a sense of belonging, owning and sharing - this
is achieved when CoPs share common "norms." Within the context
of communities, norms are a set of formal and informal rules that
define and bound groups and guide the behavior of individuals
within them.
Examples of community norms could include:
Performance metrics and overall goals
Classification and cataloging standards
Standard approaches for identifying, recruiting, and bounding community membership
Intra-Group communication protocols
Functional requirements for technology
The community building process is similar to the group formation and decision-making processes:
Forming: Define team roles and procedures and identify and clarify the range of goals and missions for each/all CoP.
Storming: Confront and resolve conflicts and building consensus around roles, procedures, and goals.
Norming: Codify consensus and develop agree set of missions, measures and value propositions.
