Best Practices: Organization and Process - Community Roles and Governance
Some common Community roles from best practice organizations include:
Executive Sponsor: Nurture and provide top-level recognition for the community while insuring its exposure, support, and strategic importance in the organization.
Leader/ facilitator: Provide the overall guidance and management needed to build and maintain the community ,its relevance and strategic importance in the organization, and its level of visibility among stakeholders.
Content Manager: Search, retrieve and respond to direct requests for the community's knowledge and content.
Events Coordinator: Coordinate, organize and plan community events or activities.
Communications: Developing the communications and outreach plan and the lead in providing the ongoing unidirectional communications with the CoP.
Reporter: Identifying, capturing, and editing relevant knowledge, best practices, new approaches and lessons learned into documents.
Education and Skill Development: The lead on coordinating the education and skill development activities, workshops, and content.
A critical early activity for Communities during the Forming stage is to enact a set of governing principles. This governance should include rules and expectations for key functions such as content management, communication and data sharing.
Upon selecting the community leadership, the key community members should create a set of operating plans. These plans are owned by the respective Community roles. These plans include:
