Best Practices: Strategy and Leadership - KM Metrics at the Navy
The Department of the Navy (DoN) has been a leader in developing measures and metrics for KM. The Navy developed two types of measures: quantitative measures (e.g., leadership participation and use of KM tools, number of users, frequency of use, numbers of downloads, amount (bytes) of data contributed); and qualitative measures (e.g., story telling) (Seeden 2000, Hanley and Malafsky 1999, Bennet 2002). In terms of quantitative measures, the Navy focused on developing the data to support and track the accomplishments of business goals in three KM areas:
Program and process management
Program operations and execution
KM training
Objective:
Point-of-Care authoritative medical information to deployed providers.
KM Approach:
Built a Digital Library with validated information with user-centered design
Shore server and CDROM to all ships, subs, aviation groups, hospitals, Marine battalions
